Frequently Asked Questions

Q: My plant arrived damaged, what do I do?

A: We are just as upset as you are that your plant arrived damaged! We offer a 100% satisfaction guarantee so please email us or use our contact form within 24 hours so we can make this right. 

 

Q: Can I return my plant?

A: No. Live plants can not be returned unless they arrive damaged due to mishandling by the courier delivering it to you or there was a defective heat pack in your order.

 

Q: My product arrived damaged / defective, can I return it?

A: Yes. We offer a 100% satisfaction guarantee so please email us or use our contact form within 24 hours so we can make this right. 

 

Q: Do you ship outside of the United States?

A: Not at this time. We currently only service the continental United States.

 

Q: How long will it take for me to receive my items?

A: If you ordered live plants your order will arrive 3 to 6 days (excluding weekends and holidays) after you receive your shipment confirmation. Our other products take 8 to 10 days (excluding weekends and holidays) after you receive your shipment confirmation. Please review our full Shipping Policy for more information.

 

If you do have other questions that were not answered on this page please do not hesitate to contact us at babs@babsbotanicals.com or use our contact form here.